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Front Desk at NeoLife Physical Therapy Ocean Springs
About
Madison Widel serves in a Front Desk role at NeoLife Physical Therapy. Her specialties include administrative work, customer service, and multitasking. She brings kindness and a helpful approach to her work. Her responsibilities include checking patients in and out, verifying information, scheduling appointments, and answering the phones. She also reverifies insurance, tracks authorizations, collects payments, and confirms new patient appointments the day before. Behind the scenes, she reviews the dashboard, completes chart checks, manages supplies, and keeps the front desk area organized and presentable. She is proficient in Prompt EMR. She is working toward a billing and coding certificate through LSUE, with a target completion date of December 2026. Madison’s professional goals include strengthening her skills, continuing to learn, and becoming more confident and knowledgeable in her role. She hopes to take on more responsibility as she grows and to be someone her team can rely on. Outside of work, she enjoys spending time with her family, especially her kids and boyfriend.