Loading...
Loading...
Patient Activation Administrator at NeoLife Physical Therapy All Locations
About
Charmayne Merrill serves in a central role in Authorizations and Verifications of patient insurance benefits at NeoLife Physical Therapy. She is based at the D'Iberville location. Referrals and insurance verifications are her specialties, reflecting the administrative focus of her work. Insurance verification is her primary responsibility, with a scope that extends across all four clinics. Her responsibilities also include authorization tracking and follow-up, which she coordinates with Holly Waltman. Referral management is another part of the administrative work she handles. Charmayne also makes follow-up calls for Workers Comp collections, including calls involving OWCP and WC payers. In addition, she handles second-pass denial follow-up, an area of responsibility that is expanding as NeoLife expands verification tasks. She identifies insurance verifications as a particular strength in her work. Outside of her professional responsibilities, Charmayne loves sports of all kinds. She also loves spending time with her family, making family time and supporting her nephews in youth sports, as her personal interests beyond the office.